Telephone Screening
The counselor provides initial information for callers to help them identify their needs and next step appropriate to meeting those needs.

In-Person Problem Identification Assessment and Evaluation
Appointments are made to evaluate the extent of alcohol, drug or related problems and to appropriate referrals and placement in treatment, supportive or other services.

Short Term Counseling
The purpose is to educate the client regarding chemical dependency issues and support their achieving or maintaining abstinence.

Referral and Placement
Counselors assist individuals and families in accessing the most appropriate resources for their needs and aid them in the process of entry and admission to services.

24-Hour Telephone Services
An immediate response is provided to callers who are in crisis or in need of access to a counselor.

Follow-up
The purpose of a follow-up session is to determine if the client has entered a program and adequate services and to provide feedback to service providers.